We understand that returning products is often a frustrating experience, but we strive to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to return your product, when it falls within the guidelines below.
To return items purchased on Popatopolis.com, you can follow these steps to return it by mail.
A Return Authorization Number (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the Return Authorization Number at which time the Return Authorization Number expires. Return Authorization Numbers are non-renewable.
Popatopolis.com reserves the right to deny any return.
Return your item anytime from the date you received your item(s) within 30 days for all products.
Some items are not able to be returned including:
If you return an item that is defective, is not the item you ordered, or was damaged in shipping, you will receive a credit. You may then choose to purchase a replacement item online. Defective items will be exchanged for the exact same item only.
Exchanges for the exact same item can only be made If the product is determined damaged, defective, or incorrect merchandise was sent.
If the product is returned without the original box, or is missing packaging material, contents, accessories, or manuals, a missing item or damaged product fee may be charged.
We will do our best to process your return quickly. Please allow 14-21 days. Refunds usually post to the credit card within 72 hours. Refunds will be credited to the original purchasing credit card account number only.
Follow these directions to return by mail:
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